Terms & Conditions

1. Who We Are

• Company: CMVGP LTD trading as Compare Locals
• Registered in: England & Wales (Company No. 15614061)
• Registered Office: 2nd Floor Skyways Hub, Speke Road, Speke, Liverpool, L70 1AB, United Kingdom
• VAT Number: GB 464 7746 51
• Platform: https://www.comparelocals.com
• Contact: hello@comparelocals.com

2. What We Do

• We provide the Compare Locals Platform ("Platform") with reasonable care and skill to enable Customers to search, compare, and book services from independent Providers.
• We do not supply or perform the services.
• When you book a service ("Booking"), a separate contract is formed directly between you and the Provider under the Provider Terms (see Appendix 1).
• We may facilitate messaging, scheduling, and payments — but performance and liability remain solely with the Provider.

3. Definitions

4. Scope of These Terms

• By booking via the Platform, you accept these Customer Terms and our Privacy Policy.
• These Terms apply when you act as a consumer.
• When booking:
  • You authorise Compare Locals to charge the full Price immediately.
  • Provider Services are governed by the Provider Terms (see Appendix 1).
  • We may cancel only in limited cases; if you cancel, a 100% Cancellation Fee applies.

5. Using the Platform

• You may select your service, location, time, and Provider.
• If your chosen Provider becomes unavailable, we will reallocate at the same Price where possible.
• Auction/Open Offer features are not used.
• Once a Provider accepts, a contract forms directly between you and that Provider.

6. Your Booking

• Pricing relies on the accuracy of your information. Inaccurate details may lead to cancellation, repricing, or failure.
• Each unique service or address requires its own Booking.
• Recurring services (e.g., weekly cleaning) are billed weekly unless otherwise stated.

7. Your Responsibilities

You must:

• Be 18 or over and provide a valid email and phone number.
• Keep payment details valid.
• Provide accurate information when booking.
• Ensure those whose data you provide have seen these Terms and our Privacy Policy.
• Be ready 15 minutes before the scheduled start.
• Provide safe access and parking arrangements, including any permits or fees.
• Obtain any required permits (e.g., municipal waste).
• Follow the General Preparation Guidelines (Appendix 3).
• Treat Providers respectfully — no abuse or threats.
• Do not solicit Providers to work off-platform for 12 months after your last interaction.

8. Changing Your Booking

• You can request changes up to 24 hours before the scheduled start via your confirmation link or by contacting support.
• Changes may require rescheduling, a new Booking, or additional fees.
• We will confirm any impacts before proceeding.

9. Price and Payment

• The Price includes Provider’s charge, Customer Platform Fee, applicable taxes, and any pre-quoted Extra Fees.
• Immediate payment is required at booking.
• Recurring services are billed weekly.
• Extra Fees (Appendix 2) may apply post-Booking for pass-through costs (e.g., tolls, congestion, parking, storage).
• Cash is prohibited.
• If payment fails or is reversed, we may recover costs via third-party collection.

10. If the Booking Is Not Completed

We may charge the full Price if the failure arises due to:

• Incorrect or incomplete information;
• Your failure to provide access or readiness;
• Your breach of these Terms or the Provider Terms.

If the Provider incurs costs (e.g., parking fines) due to your arrangements, those are payable by you.

11. Cooling-Off and Cancellations

• Cooling-off: You request immediate performance of our Platform service and waive the 14-day cooling-off period once allocation work begins.
• Cancellation: Cancelling any Booking after confirmation incurs a 100% Cancellation Fee.
• Changes (not cancellations) are permitted up to 24 hours before start (see section 8).

12. Our and Provider Cancellations

We or the Provider may cancel if:

• No Provider can be allocated before start (refund issued).
• You change key details and no Provider can accommodate (100% fee may apply).
• You provide false or unsafe information; fail to give access; or act abusively.

If a Provider fails or withdraws, we will reallocate at no extra cost, or automatically refund if no replacement is found.

13. Reviews and Conduct

• Reviews must be genuine; we may verify and remove false or extortionate feedback.
• You grant us a worldwide, royalty-free licence to use reviews, photos, and content for operation and promotion.
• All in-app messages may be monitored for safety and compliance.

14. Complaints and Disputes

• If our Platform is not provided with reasonable care and skill, we will repeat or fix the service, or refund the Platform Fee.
• Provider disputes follow the Dispute Resolution Policy (Appendix 4).
• Provide requested evidence (photos, details) promptly.

15. Prohibited Items and Services

You must comply with the Prohibited Services & Items List (Appendix 5). Providers may refuse or terminate any prohibited or unsafe Booking, and you remain liable for charges.

16. Platform Availability and Links

The Platform may undergo maintenance. We are not responsible for the content of third-party websites linked from our Platform.

17. Intellectual Property

We (or our licensors) own all IP rights in the Platform. You have a limited, revocable licence for lawful personal use.

18. Account and Migration

• We may suspend or terminate accounts for misuse or fraud.
• Existing CMV accounts and reviews may be migrated to Compare Locals; your prior consent to CMVGP applies.

19. Liability

• We are responsible only for the Platform.
• We exclude all liability for Provider performance, delay, or loss, to the maximum extent permitted by law.
• Our liability, if any, is limited to the Customer Platform Fee.
• We may offer a goodwill payment of up to 25% of the Booking value, at our discretion.
• Nothing limits liability where it is unlawful to do so (e.g., death or personal injury from negligence, fraud).

20. Updates to These Terms

We may update these Terms with 14 days’ notice, unless required sooner for legal or safety reasons. Continued use after the effective date means acceptance.

21. Jurisdiction

These Terms are governed by English law, and the courts of England and Wales have exclusive jurisdiction.

1. Formation

When a Provider accepts a Booking and allocation occurs, a contract is formed between the Provider and Customer on these Provider Terms.

2. Services and Standards

• Provider shall perform the services with reasonable skill and care in accordance with the Booking.
• Provider may determine routes or methods as necessary.
• Services are performed only within the United Kingdom.

3. Customer Obligations

Customer must:

• Be present and ready 15 minutes before scheduled start.
• Provide safe access and any necessary permits.
• Pay parking or access costs.
• Follow the General Preparation Guidelines (Appendix 3).
• Avoid abusive behaviour.
• Not request prohibited services or items (Appendix 5).
• Not solicit off-platform transactions for 12 months.

4. Collection & Delivery (If Applicable)

• Customer must ensure adequate packaging and accurate labelling.
• Provider may refuse unsafe, misdescribed, or prohibited Items — full charges may still apply.
• If delivery fails due to Customer fault, Provider may return Items to origin; no refund is due.
• Unattended delivery is at Customer’s risk.

5. Changes and Cancellations

• Customer changes are subject to 24-hour notice (see Customer Terms section 8).
• Customer cancellations incur a 100% fee.
• Provider may refuse unsafe or unlawful changes.

6. Complaints and Disputes

Both parties must follow the Dispute Resolution Policy (Appendix 4) and provide evidence within 2 days of request.

7. Charges and Payment

• Payment is collected by Compare Locals.
• Providers must not accept direct or cash payment.
• Overtime/variations are currently handled directly but cash remains prohibited.

8. Compliance and Subcontracting

• Provider warrants they meet all legal, insurance, and tax obligations and completes a self-declaration of compliance.
• Subcontracting is allowed but Provider remains fully responsible.

9. Liability

• Provider is liable for direct loss up to 100% of the Booking value.
• No liability for indirect, consequential, or Customer-caused losses.
• Liability cannot be excluded where unlawful (death, injury, fraud).

10. General

• No partnership, employment, or agency relationship exists.
• Rights may not be assigned without consent.
• Invalid provisions do not affect the rest.

Appendices (Summarised)

• Appendix 2 — Extra Fees: Examples of additional fees such as congestion, tolls, parking, storage, municipal waste, and debt collection.
• Appendix 3 — General Preparation Guidelines: Be ready 15 minutes before, provide evidence, prepare special items (e.g., appliances, furniture) and ensure access and parking.
• Appendix 4 — Dispute Resolution Policy: Sets out timelines, evidence requirements, and our mediation process, including possible goodwill payments.
• Appendix 5 — Prohibited Services & Items: Lists illegal, unsafe, regulated or other prohibited items and services (including cash payments and unsafe loads).